Cross-chain Transactions & Fees
The arrival time varies depending on the cryptocurrency. Usually within 10-30 minutes, BTC may take 20 to 40 minutes. If you do not receive it, please contact our customer service in the Telegram group.
When contacting customer service, please identify and confirm that the customer service agent is the official admin. Do not disclose your private key to anyone, otherwise your assets may be stolen by the fake customer service agent.
This is because the withdrawal fees charged by custodians are dynamic. There will be fluctuations between the expected amount and the actual amount. That’s why you’ll get the amount more or less than the expected received amount displayed in the withdrawal page.
Actual amount received = Amount of native assets- Cross-chain fees
The minimum amount for each currency varies. Please refer to the page description.
(1) Please make sure you fill in the correct receiving address, once you fill in the wrong address, the assets will not be recovered.
(2) Please do not send native assets directly from the exchange wallet, this will lead to cross-chain failure and the assets cannot be retrieved.
Coins | Minimum cross-chain amount | Cross-chain to Cardano or Milkomeda fees | The minimum number of cross-back(need to withdraw coins from the trust) | Fees for cross-back | Estimated arrival time | Single large amount limit and time reminder |
|---|---|---|---|---|---|---|
BTC | 0.00015 | Max(0.1%, 0.00005) | 0.00015 | 0.1% + Gas Fee | 20-40 minutes | 100 BTC |
WBTC | 0.00015 | Max(0.1%, 0.00005) | 0.00015 | 0.1% + Gas Fee | 10-30 minutes | 100 WBTC |
ETH | 0.0015 | Max(0.1%, 0.0005) | 0.0015 | 0.1% + Gas Fee | 10-30 minutes | 1000 ETH |
USDT | 10 | Max(0.1%, 5) | 10 | 0.1% + Gas Fee | 10-30 minutes | 5000000 USDT |
USDC | 10 | Max(0.1%, 5) | 10 | 0.1% + Gas Fee | 10-30 minutes | 5000000 USDC |
Depending on the speed of verification and the congestion on the chain, you will generally receive within 30 minutes after you sent your native assets.
(1) First, you need to confirm that you are not transferring assets directly through the exchange wallet
(2) Secondly, you need to confirm that your receiving address is correct
(3) Finally, if you do not have the above two situations, you can contact our official customer service team via telegram or email, and we will solve the problem at the first time.
Sorry, once you fill in the wrong address, the assets will not be retrieved. Due to the nature of the blockchain, no one can retrieve or freeze the assets at a specific address.
If you have any problem in the process of cross-chain, please contact our official customer service team in telegram or by email, and we will assist you at the first time.
Last modified 9mo ago