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Cross-chain Transactions & Fees

1. How long does it take to receive cross-chain assets after I sent native assets ?

The arrival time varies depending on the cryptocurrency. Usually within 10-30 minutes, BTC may take 20 to 40 minutes. If you do not receive it, please contact our customer service in the Telegram group.
When contacting customer service, please identify and confirm that the customer service agent is the official admin. Do not disclose your private key to anyone, otherwise your assets may be stolen by the fake customer service agent.

2. Why the “Expected received amount” is different from “Actual received amount”?

This is because the withdrawal fees charged by custodians are dynamic. There will be fluctuations between the expected amount and the actual amount. That’s why you’ll get the amount more or less than the expected received amount displayed in the withdrawal page.

3. The calculation formula

Actual amount received = Amount of native assets- Cross-chain fees

4. Minimum cross-chain amount

The minimum amount for each currency varies. Please refer to the page description.

5. Cautions for cross-chain

(1) Please make sure you fill in the correct receiving address, once you fill in the wrong address, the assets will not be recovered.
(2) Please do not send native assets directly from the exchange wallet, this will lead to cross-chain failure and the assets cannot be retrieved.

6. Fee structure

Coins
Minimum cross-chain amount
Cross-chain to Cardano or Milkomeda fees
The minimum number of cross-back(need to withdraw coins from the trust)
Fees for cross-back
Estimated arrival time
Single large amount limit and time reminder
BTC
0.00015
Max(0.1%, 0.00005)
0.00015
0.1% + Gas Fee
20-40 minutes
100 BTC
WBTC
0.00015
Max(0.1%, 0.00005)
0.00015
0.1% + Gas Fee
10-30 minutes
100 WBTC
ETH
0.0015
Max(0.1%, 0.0005)
0.0015
0.1% + Gas Fee
10-30 minutes
1000 ETH
USDT
10
Max(0.1%, 5)
10
0.1% + Gas Fee
10-30 minutes
5000000 USDT
USDC
10
Max(0.1%, 5)
10
0.1% + Gas Fee
10-30 minutes
5000000 USDC

7. I have sent native assets, why my cross-chain transaction is still pending?

Depending on the speed of verification and the congestion on the chain, you will generally receive within 30 minutes after you sent your native assets.
(1) First, you need to confirm that you are not transferring assets directly through the exchange wallet
(2) Secondly, you need to confirm that your receiving address is correct
(3) Finally, if you do not have the above two situations, you can contact our official customer service team via telegram or email, and we will solve the problem at the first time.

8. Can I retrieve my assets if I fill in the wrong address?

Sorry, once you fill in the wrong address, the assets will not be retrieved. Due to the nature of the blockchain, no one can retrieve or freeze the assets at a specific address.

9. What should I do if I got problems with cross-chain transactions?

If you have any problem in the process of cross-chain, please contact our official customer service team in telegram or by email, and we will assist you at the first time.